Country Boy Mercantile, Entertainment & Concessions

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Shipping and Returns

Shipping

All orders are usually shipped the next business day after payment is received. However during peak season orders are shipped within 24-48 hours of being received. If you need a package by a certain date please call so we can arrange the best shipping method for you. All Packages are shipped out ground unless otherwise noted. Our apologies, but we do not ship internationally.


15 Day Return Policy

Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 15 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card, the only cost to you would be the shipping fees plus a 15% restocking fee. Below are the conditions for a refund.


To Return

If you wish to return your product, please send us an email and request a RMA (return merchandise authorization) number. Please ensure that you have read the following before emailing us:


• Packages sent back without an RMA number may be refused. So be sure you include this information on your package.


• Merchandise must be returned in the original packaging.


• All original packaging, poly bags, display boxes and/or hang tags must be included.


• The customer is responsible for all shipping charges.


• We are not responsible for the package until it arrives in our facility. For this reason, we recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.


Any delivery that arrives damaged or is missing merchandise must be reported to the carrier to initiate a claim. Freight damages & claims are the responsibility of the carrier and must be filed with them immediately. If you need further assistance please feel free to contact our office within 24 hours of delivery.


Canceled Orders

If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fees. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 15% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.


Issuing Credits / Refunds

Once your return is received, it can take up to one week to process. If you are receiving a refund on your credit card, we process the refund immediately but it may not reflect on your statement until you receive your next statement. If you are unclear on any of this information, or if you are uncertain whether your order qualifies for a return, please feel free to contact us before sending back your merchandise. We will be happy to help answer any questions you may have. You can contact us via email or call one of our customer service specialists from 9:00 am-5:00 pm PST.